The prices include:
The equipment (board, wetsuit, lycra and slippers)
Special insurance RC
Courses by qualified instructors holding State surfing certificate
The order of one of our services implies the acceptance of our general conditions
When you order (with or without deposit) a lesson, a training course or a stand-up paddle ride, your are reserving a place that cannot be replaced in the event of your absence. Therefore, for delays or absences, illness or other… no refund or compensation can be made, except if you can provide us a medical certificate in case of illness. In the event of unfavorable weather conditions or pollution, no refund may be claimed; Theoretical or stand-up paddle courses will be given in place of, whenever possible, or a credit note valid for 3 years. You can provide personal insurance (credit card or other) for this purpose. Any cancellation not notified 2 months in advance will be due in full. When a course cannot be given for reasons beyond our control (weather, pollution, etc...) the 5-day package will not be applicable.
In case of a complaint, we depend on the following consumer mediator : Bayonne Médiation - 32 rue du Hameau é 64200 Biarritz - 06 79 59 83 38 - http://www.bayonne-mediation.com